Privacy Policy

1. Introduction

OpenSocial Intellectrax Private Limited (“we,” “us,” “our,” or “Sikhami”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you use our Sikhami application and related services (the “Service”).

This policy is crafted in compliance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable Indian laws. By accessing or using Sikhami, you acknowledge that you have read, understood, and consent to the practices described in this policy.

2. Information We Collect

We collect information to provide, secure, and improve our Service, and to personalize your educational and social experience.

2.1. Information You Provide Directly
Account Data: Information required to create your account, including your full name, username, email address, mobile number, date of birth, and a secure password.
Profile Data: Information you add to your profile, such as a biography, photograph, educational institution, areas of academic interest, preferred subjects, and career aspirations.
User Content: All content you generate, upload, or share on the platform, including posts, comments, educational notes (documents, PDFs, images), short-form videos (“Clips”), poll questions, and responses.
Communication Data: Messages you send through our Service (e.g., direct messages, group chats) and your communications with our support team.
Payment Data: If you make a purchase, our third-party payment processors will collect necessary financial information, such as your UPI ID or transaction details. We do not store sensitive payment card information on our servers.

2.2. Information Collected Automatically
Usage Data: We collect information about your interaction with the Service, including the features you use, the content you view and engage with, time spent on the app, search queries, and your interactions with other users.
Device & Technical Data: We automatically receive information from your device, including your device type, operating system, unique device identifiers, IP address, network information, and performance data. This information is critical for application functionality, security, and troubleshooting.
Location Data: We collect precise or approximate location information from your device only if you grant us explicit permission to do so. This allows us to provide you with localized features, such as recommending nearby educational institutes and events.

2.3. Information from Third Parties
We may receive information about you from third-party services you use to log in to Sikhami (e.g., Google, Facebook), such as your name and email address, to streamline the registration process.

3. How We Use Your Information

We use your information for legitimate business purposes and to fulfil our contractual obligations to you, including:
Service Delivery: To create and maintain your account, provide customer support, and facilitate the core functionalities of Sikhami, such as content sharing, networking, and communication.
Personalization: To tailor your experience by curating your feed, recommending relevant content, connections, courses, and events based on your profile and activity.
Service Improvement: To analyse trends, monitor usage, and improve the functionality, performance, and user experience of our Service.
Safety and Security: To protect the rights, property, and safety of Sikhami, our users, and the public. This includes enforcing our terms, preventing fraud, and detecting and mitigating security risks.
Communication: To send you administrative messages, alerts, security notifications, and updates about the Service. With your consent, we may also send you marketing communications.

4. How We Share Your Information

Sikhami is built on trust. We do not sell your personal data. We restrict the sharing of your information to the following limited scenarios:
With Your Consent: We share information when you direct us to, such as when your public profile and content are displayed to other users according to your privacy settings.
With Service Providers: We engage trusted third-party vendors to perform services on our behalf, such as cloud hosting, data analytics, payment processing, and customer support. These partners are bound by strict data protection agreements and are permitted to use your data only as necessary to provide these services.
For Legal Compliance: We may disclose information if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect our rights, or respond to lawful requests from public authorities.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

You have control over your personal information. In accordance with applicable law, including the DPDP Act 2023, you have the right to:
Access and Portability: Request a summary of the personal data we hold about you.
Correction: Update or correct any inaccurate or incomplete personal data.
Deletion: Request the erasure of your personal data, subject to certain legal exceptions.
Consent Management: Withdraw your consent for processing where consent is our legal basis. You can manage your notification and privacy settings directly within the Sikhami app.

7. Children’s Privacy

Sikhami is dedicated to protecting the privacy of children. In compliance with the DPDP Act 2023 and the POCSO Act 2012:
We will obtain verifiable parental consent before collecting any personal data from a user we know to be under the age of 18.
We will not process the personal data of a child in any manner that is detrimental to their well-being.
Parents or legal guardians may contact us to review, correct, or delete the personal data of their child.

8. Data Security

We implement robust technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy within the Sikhami app and updating the “Effective Date.” Your continued use of the Service after any change signifies your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our designated Grievance Officer:

Mr. Saurabh Khatri
Grievance Officer
OpenSocial Intellectrax Private Limited
Email: help@sikhami.com
Registered Office: A-2/11, Budh Vihar, Phase 1, New Delhi – 110086

We are committed to working with you to resolve any concerns promptly and in accordance with applicable law.