Refund Policy

At Sikhami, we strive to create a seamless platform that connects learners with teachers and institutes and gives access to courses, notes, clubs, meetups and other learning services. This Refund Policy explains how refunds work for payments made on Sikhami. Please read it carefully.

1. What you pay for on Sikhami

• Joining and using Sikhami is free, and many courses, notes and other items are free.
• Some items are paid, for example video courses and course bundles, notes, club and membership periods, meetup and study room tickets, and Super Chats. Advertisers can also pay for ad credit.
• On the website you pay through Razorpay. In the Android app you pay through Google Play. Sikhami collects these payments and pays the seller (the teacher, institute or creator) their share.
• Fees for classroom (face-to-face) courses are paid to the institute directly, not on Sikhami. For a refund of such a fee, please contact the institute.

2. Refunds for payments made on Sikhami

• Payments for paid items and services are generally not refundable, as they are for content or services already made available to you.
• In exceptional cases, for example a payment taken twice or an item you could not use because of a fault on Sikhami, Sikhami may refund all or part of a payment. The decision is at the sole discretion of Sikhami.
• A study room ticket is for entry while the room is running. It is not refunded if the room ends early.
• Club, membership and course access periods never renew by themselves, so you are never charged again automatically.

3. How to ask for a refund

Write to our Support Team at help@sikhami.com with your Sikhami username, the invoice number of the payment (in My orders, on the Payments tab), what you bought and why you are asking for a refund. We will review your request and reply within 7 business days. Only Sikhami can make a refund; a seller cannot refund you directly.

4. How a refund is made

• A payment made on the website is refunded through Razorpay, to the payment method you used. A purchase made in the Android app is refunded through Google Play.
• After the refund is processed, the money can take a few working days to reach your account.
• When a refund is made, your access to the refunded item can end. If Google Play refunds or reverses an app purchase, access to that item ends.
• Once the refund is processed, a credit note appears next to the invoice in My orders.

5. Sellers and institutes

• When a sale is refunded, the seller's share of the refunded amount is taken off their Sikhami balance, and Sikhami's fee on that part is reversed.
• Institutes may be charged a fee for certain premium services or features offered by Sikhami. These are non-refundable unless explicitly stated otherwise at the time of purchase.

6. Contact for refund-related queries

If you have any concerns or believe a refund should be made, contact our Support Team at help@sikhami.com. We will review your query and respond within 7 business days.

7. Policy updates

Sikhami reserves the right to modify or update this Refund Policy at any time to reflect changes in our services or business model. Any updates will be communicated via the platform and will take effect immediately unless stated otherwise.