Refunds

What the policy says

• Payments for paid services are generally not refundable, because they are for services already given.
• In exceptional cases, Sikhami may consider a refund request. The decision is Sikhami's.
• Sikhami reviews each request it receives at help@sikhami.com and replies within 7 business days.
• A refund that is given goes back through the payment method you used to pay.

A study room says so at checkout: you pay for entry while the room is running, and there is no refund if it ends early.

How to ask for a refund

1. 1Open My orders, choose the Payments tab and open the Invoice of the payment. Note the invoice number.
2. 2Write to help@sikhami.com. Give your Sikhami username, the invoice number, what you bought, and why you are asking for a refund.
3. 3Sikhami's team reviews your request and replies. If a refund is approved, it is made from Sikhami's side; you do not need to do anything else.

To learn more about writing to Sikhami, see Contact support.

How a refund is made

• A refund can be for the whole amount or for part of it.
• A payment made on the website is refunded through Razorpay, to the payment method you used.
• A purchase made in the Android app is refunded through Google Play.
• When the refund is processed, you get a Refund processed notification. The money can take a few working days to reach your account.
• Depending on the case, your access to the item can end when the refund is made. For example, a course's lectures lock, or your place in a club ends.

If Google Play refunds or reverses an app purchase on its own side, Sikhami records it as a refund too, and your access to that item ends.

Track your refund

• In My orders, on the Payments tab, the payment gets a Refunded or Partly refunded tag with the amount.
• The invoice shows the amount refunded, the date, and the Net amount you paid in the end.
• Once the refund is processed, a Credit note link appears next to the invoice.

Read more about credit notes in Invoices and receipts.

If you are the seller

• You get an A sale was refunded notification with the amount.
• Your share of the refunded part is taken off your balance. Sikhami's fee on that part is reversed too, so you only lose what you would have received.
• The sale gets a Refunded or Partly refunded tag in the Sales tab of your Earnings page, and Refund lines appear in Where your money came from.
• TDS or TCS taken on the refunded part can be given back. It shows as Tax reversed.
• If the money from that sale was already paid out, your balance can go below zero. It is made up from your next sales before anything else is paid to you. This is why each sale waits 7 days before it can be paid out.

See Earnings and payouts for more about your balance.

Questions